Training Case Study

Coaching Skills for Managers

A higher education institution is developing a coaching culture. To help embed this culture it runs a  ‘Coaching Skills for Managers’ programme.  Coaching skills are seen as very important within the organisation; they are viewed as essential tools in the manager’s toolkit which help them to communicate with and lead their teams more effectively.  

The one-day programme is highly practical in nature, giving participants plenty of opportunity to practise essential coaching skills, and to have a go at coaching using the GROW model, in a safe environment and with the opportunity to receive constructive feedback.

  • What is coaching?  Coaching in an organisational context
  • The manager as a coach; building a coaching approach into your management and leadership
  • Ethics and boundaries in coaching
  • Identifying coaching situations
  • Coaching model – GROW
  • Essential coaching skills: building rapport, active listening, asking questions, giving feedback
  • Coaching practice

The outcome

Following the training, participants were asked to identify how they would be using the coaching skills and responses included:

  • Inducting and training new members of staff
  • Encouraging staff to work out ideas and solutions for themselves, rather than expecting the manager to always provide the answers
  • Using the GROW model as a framework for team meetings, to stimulate ideas and creativity from the team.
  • Developing staff with potential for higher level roles in the future

Comment from the commissioning client

“Anna brought her wealth of coaching and training experience to deliver our Coaching Skills for Managers programme which has been extremely well received. Due to Anna’s experience in the HE sector, she is able to contextualise her training delivery which has made it even more valuable. The delivery of this programme has supported us with our strategic aims. Participants enjoy working with Anna and find her knowledgeable and approachable with an engaging style."